Services that can help your business succeed!
Assessment
When we come into your shop and discover what is under the hood. What hardware do you have in place? What software are you using? Are you taking the proper backups? Is your network secure? What computers are critical to your business? How are you connected to the internet? How do your phones work? How are your users logging into the network? We talk with you about what is working and what is not working? We assess the environment using our over 10 years of experience in the industry. Finally, we generate a findings and recommendations report.
Planning
One of the most important actions a company can take is to plan your technical infrastructure for today and tomorrow. Ask yourself, how are we going to leverage technology to empower our business? Based upon our assessment together we discuss and create the action plan for you to move your company in the right direction. Most importantly you are involved from day 1. We want you to be comfortable and knowledgeable about your technology roadmap.
Design
Often the design of technical infrastructure is piecemeal over time. You buy 2 computers, then you add to it a month later with one printer, and so on. Over time it becomes a real challenge to understand what was done and why. We like to begin with the end in mind and design the infrastructure together. In addition, it brings peace of mind knowing your equipment will scale with you and your business. We also know that sometimes it is not possible to change certain technologies as budget may not permit or because of technical limitation. In this case we design a plan that meets your needs within your requirements.
Implementation
When putting together the infrastructure for your companies network, it is very important that all of the pieces fit cohesively together. With our combined 10 years of experience in the Information Technology business, we know what products and services mesh well together. We install and configure your existing or new hardware and software properly and have it working together efficiently and effectively.
Support
No hold music, no being transferred three times, no international technicians, no outsourcing, No we appreciate your business, please hold the line and our technicians will be right with you. When you call us, we will speak with you directly about the issue and look to solve your problem as quickly as possible. We know how important it is to get a solution to your immediate needs but also to have a discussion with people who know the technologies, small business, and the industry. Finally you can have confidence in your IT staff and know that we will be there for you when you need us.
Documentation
There are many pieces to your technology infrastructure. From the server, to remote access, email, mobile phones, passwords, registrars, vendors and more! Where are you keeping all of this vital business information? Allow us to help you identify all of the important pieces and key details and place them into one common secure place. In addition, business processes can sometimes be rather unknown, complicated, and need improvement. We can work with you and your staff to document the processes that you have in place to ensure that everyone is on the same page. We can also build this in parallel for future training. It is always good to revisit these items every year and have an experienced third party assist you.
Training
In each office, there are always go to person(s) for technology. Sometimes, that person may be the owner, the manager, the bookkeeper, or the technician. The office rings with sounds of “Hey Mike…got a second”…just as Mike is about to do his own work. It’s the difference between working “in” the business or “on” the business. Allow us to take the technical load off your technology go to people. Furthermore, we can effectively train your staff to be self sufficient and educated on the tools they use day in and day out. We can customize any number of trainings to fit your needs.
Web Site Design and Hosting
Your Web Site is the portal to your customers. This should be a place where your customers come to learn about you, discover new accouchements, services, and changes. We use a team of designers to create a web site that is fitting to you and your companies mission. Our team consists of you, a Project Manager, Web Designer, and Web Developer. We work together to ensure that all the look, feel and goals of your site are met. Once your site is up and running, we will host your site on our servers and ensure that it will be available to your customers 24/7/365 hours a day.
Disaster Recovery
Far too many natural and unnatural disasters have shown us the absolute importance of disaster procedures. A file is accidently deleted. An email is lost. A hard drive dies. A transformer blows. No matter how careful or experienced you are at using technology, these situations will happen. Are you and your business prepared for these situations? Can you afford to lose the 2 or 3 days work? What else would your loss cost you? Your clients? Your Revenue? Meet with us and discuss how you can create a network disaster protection strategy that meets your budget. We can help you rest easy knowing that you have done your best to protect yourself and your business.
Phone Service
Land line or Cellular phones are constantly connected to us. They are a vital component to your business operations. We can help you evaluate your phone use and determine if there is room for optimization, new services, and/or new technologies. We also partner with phone companies to bring you voice and data services. Our experience in the market allows us to recommend reliable services.